The package price includes the standard health-check provider fee for the selected package, accommodation during the route, planned meals, Hong Kong-Zhuhai local transfer coordination, local transport, listed wellness/sightseeing experiences and bilingual non-clinical support.

UK-Hong Kong international flights, passport or visa costs, travel insurance, planned medical-travel insurance cover, personal shopping, hotel incidentals, optional sea activities and upgrades are not included.

No. Clients book and pay for their own UK-Hong Kong flights. This keeps flight class, airline, baggage and date flexibility under your control.

No. RetreatCN is a travel planning and non-clinical coordination service. Health checks, consultations, report interpretation and medical decisions are provided independently by [Hospital / clinic name] or the relevant licensed medical practitioner.

The intended provider is [Hospital / clinic name]. Final appointment availability, suitability, screening items, clinical procedures and fees are subject to that provider's own assessment and terms.

The standard screening items should be inserted here: [standard screening list]. The executive package includes a more detailed screening arrangement, subject to provider assessment and availability.

Yes. Any decision about suitability for a health check, consultation, procedure or treatment must be made by the relevant qualified medical professional. RetreatCN cannot guarantee medical suitability, diagnosis, treatment results or clinical outcomes.

The itinerary includes a provider report interpretation appointment where applicable. Any medical explanation must come from the hospital, clinic or licensed professional. RetreatCN may assist with general communication only.

Visa and entry requirements depend on your passport, route and travel dates. Clients are responsible for checking current requirements before travel. Insert preferred guidance link here: [visa guidance link].

Yes. Clients should arrange suitable travel insurance. If travelling for planned medical services abroad, you should confirm that your policy covers the relevant situation because standard travel insurance may exclude planned medical treatment overseas.

The route is designed with a calm pace, private logistics and recovery time, but suitability depends on each traveller's mobility, health status and provider assessment. Please describe any mobility or comfort needs in the enquiry form.

The route can be paced gently, but some airport, hotel, ferry, hospital and sightseeing movement is unavoidable. Tell us about walking limits, wheelchair needs or lift-access requirements so the itinerary can be assessed realistically.

Yes. The couple package is designed for two travellers both completing health checks, and companion arrangements can be discussed for family-supported travel.

We can coordinate general dietary preferences where possible, such as vegetarian, low-spice or allergy-aware meals. Serious allergies or clinical dietary requirements must be clearly disclosed and remain subject to provider and restaurant capability.

Reasonable changes can be discussed before confirmation. After bookings or provider coordination begins, changes may depend on availability and may involve extra costs or cancellation terms.

Please message us as soon as possible. We will assist with non-clinical logistics where reasonably possible, but flight disruption, missed appointments and third-party cancellation charges remain outside RetreatCN's control.

Please read the Refund & Cancellation Policy in the footer. In general, third-party provider costs follow the provider's own terms, and coordination work may become non-refundable once planning or booking work has started.

Use the enquiry form, email or WhatsApp. The first stage is written communication, so you can explain your needs clearly and review next steps at your own pace.

No. Please do not send detailed medical records, diagnoses or sensitive health information through the general enquiry form. If a provider needs medical information, you will be advised of the appropriate secure process.

Yes, many clients may choose to share relevant reports with their own GP or specialist in the UK. RetreatCN cannot advise how UK clinicians will interpret or use overseas medical reports.